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Shipping & Returns

What shipping carriers do you offer

We ship all of our packages with UPS or USPS. We offer:

  • UPS Ground
  • UPS 3 Day Select
  • UPS 2nd Day Air
  • UPS Next Day Air
  • USPS Priority Mail

Please note that all orders currently take up to 2 business days to package before shipping. We currently list an estimated time of arrival on the Shipping Options page during checkout.

Do you pay brokerage fees for international shipments?

No - we do not pay brokerage fees for international shipments.  Depending on the shipping carrier, they may require payment upon delivery.  If you are concerned about brokerage fees for an international shipment, please contact us before placing your order.

I made a mistake in my order! How can I fix it?

Please visit our Contact Page to get in touch. We will attempt to make the updates to your order if it has not shipped yet. 

I haven't received my order yet!

We apologize for the delay! If it's been more than 2 weeks since you placed your order, Please visit our Contact Page to get in touch. Please consult your tracking data before contacting us.

If I choose Next Day or 2 Day Shipping, when will I get my order?

Orders currently take up to 2 business day to package before shipping. Therefore, if you choose Next Day or 2nd Day shipping, it could take up to 2 days longer than the shipping method: 2 Days total for Next Day Air and 3 Days total for 2nd Day Air. We currently list an estimated time of arrival on the Shipping Options page during checkout.

Certified Organic USDA Regulations-Worldwide Reach

We offer only USDA Certified Organic mushrooms.  Because our mushrooms are sourced internationally, the USDA Certified Organic label is sometimes confusing to consumers.  What many do not realize is that suppliers must go through the same strict and strenuous process that any US grower must go through in order to have their products bear the USDA Certified Organic seal/label.  This means that all our international growers must be certified by an approved USDA 3rd party certifier even if they are in another country.

Not only mushrooms fall into this scenario.  We suggest you take a look at your favorite organic teas from China or India, or other organic products you may have in your cupboards. You will clearly see the Country of Origin and the USDA Certified Organic seal.

Our organic suppliers spend countless hours and make a substantial financial investment to meet the USDA Certified Organic regulations.  We choose our suppliers carefully and buy from only the USDA Certified Organic suppliers who also have a passion for growing only the highest-quality mushrooms in the world.

Country of Origin:

We only sell USDA Certified Organic Dried Mushrooms and we source this line from the best growers in the world.  Country of Origin varies from season to season because we must choose the best of each crop, worldwide. Mushroom quality and flavor, much like fine wine, varies depending on climate, humidity, temperature fluctuation, along with many other factors. This requires us to research, locate, and choose the highest-quality USDA organic mushrooms every season.  Consequently, the Country of Origin of any of our products can vary at any time.  You can contact us before you purchase and we will be happy to let you know from what country (countries) your mushroom choice is currently available.

Returns

Customer satisfaction is one of our top priorities. While we hold ourselves and our products to the highest standards, we do realize that from time to time issues with products or shipments may arise. We are happy to assist in these situations and will do our best to promptly correct any issues. Please see below for an explanation of our Return Policy.

No Hassle Guarantee:
We have done our best to accurately and honestly describe each of our products. If, for any reason, you are not completely satisfied with your purchase, please return it to us within 14 days of receipt. Upon return of the item, we will promptly refund 100% of the purchase price, less any shipping charges.

Questions? Please visit our Contact Page to get in touch.